Frequently Asked Questions

GigaGen Mart is an online toy store offering a wide range of toys for all ages — from educational toys and action figures to soft toys and outdoor play items. We aim to bring joy, creativity, and learning to every child’s life.

  • Browse through our categories and choose your favorite toys.
  • Add items to your cart and proceed to checkout.
  • Enter your shipping details and select a secure payment method.
  • Once your payment is confirmed, you’ll receive an order confirmation email/SMS instantly.

We accept multiple safe and secure payment options:

  • Credit/Debit Cards (Visa, Mastercard, RuPay)
  • UPI & Wallets (PhonePe, Google Pay, Paytm)
  • Net Banking

All transactions are encrypted and processed through trusted payment gateways.

Currently, Cash on Delivery is unavailable. Else You can check availability during checkout.

Yes! Once your order is shipped, you’ll receive a tracking link to monitor the delivery status in real time.

You can cancel your order within 24 hours of placing it, as long as it hasn’t been dispatched.
To cancel, simply email us at support@gigagenmart.com or contact our customer service team.

We offer a 7-day easy return and refund policy for eligible products.

  • The item must be unused and in its original packaging.
  • Refunds are processed within 5–10 working days after product inspection.
    Visit our Cancellation & Refunds Policy page for detailed information.

If you receive a damaged, defective, or incorrect product, please contact us at support@gigagenmart.com within 48 hours of delivery with clear images.
We’ll arrange for a replacement or full refund as quickly as possible.

Yes! Orders above ₹999 qualify for free shipping across India.
Orders below ₹999 incur a small delivery charge of ₹99.

Absolutely. All our toys meet Indian and international safety standards. We ensure they are non-toxic, child-safe, and quality tested before shipping.

Yes! We have a dedicated collection of educational and learning toys designed to improve creativity, problem-solving, and motor skills.
Check out our Educational Toys Collection page for more.

You can reach us easily via:
📧 Email: support@gigagenmart.com

🕒 Support Hours: Monday–Saturday, 10:00 AM – 7:00 PM

Currently, GigaGen Mart operates online only, ensuring you get the best prices and widest selection of toys delivered to your doorstep.

Yes. We take your privacy seriously. Your personal and payment information is encrypted and never shared with third parties except for essential order processing.
Learn more in our Privacy Policy.

Yes! You can choose gift wrapping options during checkout and even add a personalized message to make your gift extra special.

Subscribe to our newsletter or follow us on Instagram, Facebook, and Twitter to get updates on exclusive discounts, new launches, and toy trends.

Yes. We offer toys for infants, toddlers, kids, and collectors. You can filter products by age group, category, or theme while browsing our store.

If your order hasn’t been shipped yet, please email us immediately at support@gigagenmart.com with your updated address details.

At GigaGen Mart, we combine fun, safety, and affordability. Every toy is handpicked to ensure it sparks joy, imagination, and learning while maintaining the highest quality standards.

Still have questions?
Reach out to us anytime at support@gigagenmart.com — we’d love to help!