Last Updated: [01-10-2025]

At GigaGen Mart, we aim to make your shopping experience smooth and worry-free. If you are not satisfied with your order, we’re here to help.

Order Cancellation:

• Orders can be cancelled within 12 hours of placing the order, provided the item has not yet been dispatched.
• To cancel your order, please contact us at support@gigagenmart.com or via our customer support number.
• Once the order is shipped, cancellation requests cannot be accepted.

Return & Refund Policy:

• Products can be returned within 7 days of delivery, provided they are unused, in their original packaging, and accompanied by a receipt or proof of purchase.
• Refunds will be processed once the returned product is inspected and approved.
• Refunds are credited back to the original payment method within 5–10 business days.

Non-Returnable Items:

• Items purchased during clearance sales or promotional discounts.
• Hygiene-related products such as water toys, if packaging is opened.

Damaged or Wrong Products:

If you receive a damaged or incorrect product, please contact us within 24 hours of delivery with images of the product. We will arrange for a replacement or a full refund.